Travel Policy

1. Introduction

At TRUSTED-ALLY Tourism, we are committed to providing you with a safe, comfortable, and enjoyable travel experience. This Travel Policy outlines important information, guidelines, and recommendations for travelers using our services for trips to Cox's Bazar and surrounding areas.

2. Booking and Reservations

To ensure a smooth booking process, please note the following:

• We recommend booking your travel arrangements at least 2 weeks in advance, especially during peak seasons (December to February and during major holidays).
• All bookings are subject to availability and confirmation.
• For group bookings (more than 10 people), please contact our customer service team directly for special arrangements.
• Special requirements (dietary restrictions, accessibility needs, etc.) should be communicated at the time of booking.

3. Required Documents

Please ensure you have the following documents when traveling:

• Valid government-issued photo ID for domestic travel.
• For international visitors, a valid passport with at least 6 months validity from the date of entry.
• Visa documentation if applicable for foreign nationals.
• Booking confirmation documents from TRUSTED-ALLY Tourism.
• Payment receipts for all services booked.

4. Health and Safety

Your health and safety are our top priorities:

• We recommend that all travelers have appropriate travel insurance covering health emergencies, trip cancellations, and personal belongings.
• Travelers with pre-existing medical conditions should consult their healthcare provider before traveling.
• We advise carrying a basic first-aid kit and any personal medications you may need.
• Our guides and drivers are trained in basic first aid and emergency protocols.
• Clean drinking water is provided on all our tours. We recommend avoiding tap water and consuming only bottled or filtered water.

5. Transportation Policies

For a comfortable journey:

• Please arrive at least 30 minutes before the scheduled departure time for all transportation services.
• Maximum luggage allowance is 20kg per person for standard packages. Additional charges may apply for excess baggage.
• Smoking is not permitted in any of our vehicles.
• Seat belts must be worn at all times when available.
• Our vehicles undergo regular maintenance and safety checks.

6. Accommodation Policies

For a pleasant stay:

• Standard check-in time is 2:00 PM and check-out time is 12:00 PM for most accommodations.
• Early check-in and late check-out can be requested but are subject to availability and may incur additional charges.
• Room types are guaranteed based on your booking, but specific room requests (view, floor level, etc.) are subject to availability.
• Most hotels require a security deposit at check-in, typically refundable upon checkout.
• Respect quiet hours, typically from 10:00 PM to 6:00 AM, in all accommodations.

7. Tour and Activity Guidelines

To make the most of your experiences:

• Arrive 15 minutes before the scheduled start time for all tours and activities.
• Wear appropriate clothing and footwear for the specific activity. We will provide guidelines for each tour.
• Follow all safety instructions provided by guides and instructors.
• Respect wildlife, cultural sites, and local communities during all tours.
• Some activities may have age, health, or skill restrictions for safety reasons.

8. Environmental Responsibility

Help us protect the beautiful environment of Cox's Bazar:

• Follow the "leave no trace" principle - take only photos, leave only footprints.
• Dispose of waste properly in designated bins. We encourage waste segregation when facilities are available.
• Avoid single-use plastics where possible. We provide refillable water bottles on most tours.
• Respect marine life and coral reefs by not touching or stepping on them.
• Use biodegradable sunscreen when swimming to protect the marine ecosystem.

9. Cultural Respect

Show respect for local culture and customs:

• Dress modestly when visiting religious sites. Cover shoulders and knees, and remove footwear when required.
• Ask permission before photographing local people.
• Learn a few basic phrases in Bengali/Bangla - locals appreciate the effort.
• Respect local customs and traditions.
• Support local businesses and artisans where possible.

10. Emergency Procedures

In case of emergency:

• Our 24-hour emergency contact number is +880 1234 567890.
• All tour guides carry first aid kits and are trained in emergency procedures.
• Important local emergency numbers: Police: 999, Ambulance: 999, Fire: 999.
• The nearest hospital to Cox's Bazar tourist area is Cox's Bazar Sadar Hospital.
• In case of natural disasters, follow instructions from local authorities and our staff.

11. Changes to This Policy

We may update our Travel Policy from time to time. We will notify you of any changes by posting the new Travel Policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have any questions about our Travel Policy, please contact us at: